It takes more than great facilities to create a space that feels welcoming and well looked after — it’s the people who keep things humming in the background that make the real difference. 

At CSC @ Changi, Operations Manager, Sunny Soh, oversees the day-to-day running of the clubhouse and chalets, keeping everything from guest check-ins to maintenance on track. 

Over at CSC @ Loyang, Clubhouse Executive and Night Officer, Gan Chin Siong, steps in once the sun sets. He patrols the grounds and responds to late-night requests to keep the premises safe and comfortable for guests.

Here’s a closer look at how they keep CSC’s spaces well-managed — day and night.

Delivering next-level hospitality 

For Sunny, hospitality has always been second nature. With a degree in international hospitality management, he worked as a senior butler at a five-star hotel before becoming an operations manager at a serviced residences company.

He joined CSC @ Changi in September 2020, during the COVID-19 pandemic. 

One unexpected perk of the job? The scenic coastal views. “They calm the soul when the going gets tough,” he says. 

He also appreciates the positive work environment and camaraderie he shares with both colleagues and CSC members. Over time, these bonds have deepened, leading to more effective teamwork.

“We’ve adopted a collaborative approach that involves discussions and listening to concerns on the ground before making decisions,” he says. “We also go for dinner and drinks and celebrate staff birthdays monthly.” 

Sunny has built strong connections with regular clubhouse-goers too, chatting with them and picking up feedback on how to improve their experience.

He recalls one situation during the pandemic when a CSC member shared that the safe management measures at the multi-storey car park were causing inconveniences. Sunny responded via email to explain the constraints, while also working with his team to improve traffic flow. 

That mix of clear communication and follow-through helped smooth things over — and earned the member’s appreciation. It also made the clubhouse just that bit more welcoming. 

Sunny is always thinking about how to raise the bar. When he first came on board, the CSC @ Changi chalets were already considered among the best in Singapore — but he saw room to dial up the hospitality and guest experience.

Together with the Clubhouse Director, he rejuvenates the chalet stay experience and rolls out promotions and events to draw more members and public officers to visit or book a stay. Under his management, the chalets have also had a bit of a glow-up — with updated wallpaper, themed decor, bedding, furniture and TVs. 

“All the TVs in Changi 1 chalets now have 50-inch screens, so guests get a better viewing experience,” he says. “We also worked with StarHub to add more channels, including the English Premier League, and enabled Chromecast so guests can catch up on their favourite streaming services like Netflix and Disney+ in the comfort of their chalets.” 

Some furniture updates were practical as well. The team swapped in sintered stone tabletops that can handle the heat from hot dishware, and replaced swing chairs in the single suites with recliner armchairs — perfect for a TV binge or a midday nap. 

He has also added little touches that guests remember — think quality coffee and tea amenities, board games for rental, and personalised greeting cards and birthday surprises for guests. “We train our staff to be proactive and anticipate guests’ needs,” Sunny says.

Guests are greeted with a welcome drink of infused iced tea. In their chalets, they’ll find beloved premium biscuits — chosen not just for taste, but because they’re halal, nut-free and conveniently packaged. Perfect for that afternoon tea break. 

Sunny and his team have also embraced tech to make things run more smoothly. Need extra linens, towels, coffee capsules or anything else? Just scan the QR code in your chalet to make a request. 

“This has halved the waiting time and cuts down on miscommunication from passing messages over walkie-talkie,” says Sunny. “We’ve also worked with our F&B tenants to provide in-room dining. Guests can now order food from their chalet and collect it when it’s ready — a win-win for them and our tenants.” 

Cleanliness ranks just as high. The team conducts monthly inspections of the chalets and clubhouse, and has moved from headcount to performance-based cleaning contracts. “There’s a list of criteria and expected standards to meet, which includes guest feedback and our monthly inspections,” Sunny explains.

When he’s off-duty, Sunny spends his weekends enjoying good food with his wife and friends, and squeezing in a workout. 

After five years at CSC, Sunny is grateful for how his team has grown. “It was initially challenging to navigate new working relationships when I first arrived, but I’ve slowly gained their trust,” he says. “In turn, I can entrust tasks to them, knowing they’ll deliver. What keeps us going is knowing that we’re making a positive impact and contributing to CSC’s shared vision — to be the social club of choice for public officers.” 

Keeping guests safe through the night

Originally from Kuala Lumpur, Chin Siong first joined CSC @ Changi as a Night Officer in 2018, staying for four years before leaving for a brief period. He returned in 2023, this time to CSC @ Loyang as Clubhouse Executive and Night Officer.

When on the night shift, Chin Siong starts work at 8:30pm, commuting from Johor Bahru after waking up in the afternoon. His duty begins with a handover briefing from the day-shift staff, where he gets updates on any special events or guest requests. After that, he handles administrative tasks like preparing check-in and check-out forms and processing confirmation emails.

Chin Siong is the only operations staff on duty, along with two security personnel and one cleaner. “We take care of the entire clubhouse as a team," he explains.    

From 11pm onwards, Chin Siong patrols the area in a golf buggy, checking that all is well across the chalet units. He alerts security if noise levels get too high, and if guests report issues like a faulty light or request extra towels, he coordinates with the cleaner to resolve them quickly. Between midnight and 1am, he conducts another round of patrol. On quieter nights, Chin Siong does up to five rounds before his shift ends at 8am.  

Chin Siong occasionally has to manage difficult situations, such as noisy guests who ignore warnings. "Some turn their music back up after you leave. In extreme cases, we have to call the police — like the time a drunk guest stripped in the car park and got aggressive." Despite the challenges, Chin Siong takes pride in keeping the clubhouse safe and ensuring guests have a comfortable stay.

After his shift, Chin Siong either heads home to Johor Bahru or, if working consecutive nights, explores Singapore’s East Coast in search of the best wanton mee.

On days off, the film buff unwinds by watching action movies at the cinema or caring for his aquascaping hobby, maintaining tanks of fish, shrimp and small crabs. "I can spend hours watching them swim — it’s so relaxing. I also love visiting fish shops and learning new techniques from fellow hobbyists," he says. 

At work, Chin Siong is always eager to learn. Besides taking courses in first aid and room inspections, he also picks up technical skills to handle fire alarms and electrical issues — critical knowledge for a night officer.

He recalls an experience during his second night on the job at CSC @ Changi: "The lift broke down with guests inside. Thankfully, they stayed calm — but I was panicking as I was still new. My senior colleague guided me, and I learnt what to do."

Despite the lonely nature of night shifts, Chin Siong finds support in a tight-knit group of fellow CSC night officers. "We have a group chat where we ask each other for advice, and our Clubhouse Director hosts meetings so we can connect and learn from one another. Even though we work alone at night, we’re never truly alone," he says.

Whether welcoming guests during the day or safeguarding the premises through the night, CSC staff, such as Sunny and Chin Siong, are passionate about creating a safe, welcoming and enjoyable environment for CSC members and guests. So, the next time you visit a CSC clubhouse or check in to a CSC chalet, remember: The little details that make your experience comfortable? They’re thanks to a team that truly cares.